Privacy Policy

🛡️ Privacy Policy for Quantock Creative

Effective Date: 21st November 2025

Quantock Creative we  respect your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information in accordance with UK data protection laws.

1. Who We Are

Quantock Creative is a UK-based business creating handmade thread-wrapped jewellery. Our website is www.quantockcreative.co.uk

2. What Data We Collect

We may collect:

Identity Data: Name, email address, postal address

Transaction Data: Payment details, order history

Technical Data: IP address, browser type, cookies

Marketing Preferences: If you opt in to receive updates

3. How We Use Your Data

We use your data to:

Process orders and deliver products

Respond to enquiries and provide support

Improve our website and services

Send marketing emails (only with your consent)

4. Legal Basis for Processing

We process your data under the following lawful bases:

Contract: To fulfill your order

Consent: For marketing communications

Legal obligation: For tax and accounting purposes

Legitimate interests: To improve our services

5. Sharing Your Data

We do not sell your data. We may share it with:

Payment processors (e.g. Stripe, PayPal)

Delivery services (e.g. Royal Mail)

Website hosting and analytics providers

6. Cookies

We use cookies to enhance your experience. You can manage cookie preferences via our cookie banner or browser settings. See our [Cookie Policy] for details.

7. Your Rights

Under UK GDPR, you have the right to:

Access your data

Correct inaccurate data

Request deletion

Object to processing

Withdraw consent at any time

To exercise these rights, contact us at sales@quantockcreative.co.uk.

8. Data Security

We use secure technologies and restrict access to personal data. However, no system is 100% secure.

9. Data Retention

We retain personal data only as long as necessary for the purposes it was collected, including legal and accounting obligations.

10. International Transfers

If we use services outside the UK, we ensure appropriate safeguards are in place (e.g. adequacy decisions or standard contractual clauses).

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page.

12. Contact Us

If you have questions or concerns, contact:📧 sales@quantockcreative.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.